Payment Lifecycle Specialist

Job description Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Specialist within JPMorgan Chase, you will be responsible for completing fund transfer requests/payments received from our clients both financial & non-financial institutions. Transaction requests are received both electronically and manually. As a Cash Operations TL, you will be directly responsible for the day to day operations, including transaction processing - payments and receivable; ecommerce payments; client service & and database controls. You will be responsible for understanding the key metrics and risk components and support the operations lead to meet the financial goals and objectives put forth by the LOB, while partnering globally with the regions where the business operations are located. Job Responsibilities Process electronic, manual transactions and reconciliations. Monitor and ensure timely and accurate processing of transactions, in accordance with established policies and procedures. Mail correspondence timely with internal and external clients. Follow escalations matrix for identified issues. Assist in issue resolution and provide incident report in case of errors. Be a back-up for other processes within the department. Perform product verification tests (PVTs) on the system as and when required. Required Qualifications, Skills and Capabilities Minimum 3 years work experience in payment operations/cash operations Understanding of and experience in Payments, Swift, Correspondent banking etc. Client focus minded Knowledge of various aspects of International Payment Processing Operations Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must. Intermediate experience using Microsoft Office, including Excel and PowerPoint Fluent written and oral communication skills in English. Role: Operations - Other Industry Type: Financial Services Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Payment processingClient servicingFocusLead OperationsCorrespondent bankingIssue resolutioncash operationsTransaction processingMS OfficeBusiness operations