Technical Support Apprentice

Job description Technical Support Apprentice We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at. Role Overview: Apprentice provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base. Apprentice will rely on their extensive experience and product knowledge, as well as a clear focus on customer service to drive customer success. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Technical Support Cybersecurity ConceptsFirst-Line SupportNetworking FundamentalsHelpdesk SupportIT SupportTroubleshootingCase ResolutionServer AdministrationLinux BasicsCustomer SupportWindows OS SupportIncident Management