Process Associate

Job description Responsibilities of a Process Associate Data Processing: Accurately enter and manage data in various systems, ensuring all information is up-to-date and error-free. Customer Interaction: Handle customer queries and provide information or solutions as per the companys guidelines. Documentation: Prepare and maintain detailed records of customer interactions and transactions. Quality Assurance: Ensure that all processed data and interactions meet quality standards and client expectations. Problem Resolution: Identify and resolve any issues or discrepancies in processes or customer interactions. Process Improvement: Suggest and implement improvements in processes to enhance efficiency and quality. Compliance: Adhere to company policies, procedures, and regulations while performing daily tasks. Reporting: Generate and review reports to track progress, identify trends, and support decision-making processes. Role: Customer Retention - Non Voice Industry Type: Analytics / KPO / Research Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Communication Skills Quality ManagementManagement SkillsInterpersonal Skills