Customer Service Associate

Job description Key Resposnibilities Communicate correctly and clearly with all customers, both in written and verbal formats. Understand and state customer issues clearly using good comprehension skills. Concentrate and follow customer issues through to resolution without distraction. Compose grammatically correct, concise, and accurate written responses. Work successfully in a team environment and operate effectively when working independently. Requirements Computer knowledge/skills: Ability to use a desktop computer system. Excellent typing skills. Excellent communication skills (written and verbal), ability to communicate correctly and clearly with all customers. Good comprehension skills ability to clearly understand and state the issues customers present. Ability to concentrate follow the customer's issues without distraction to resolution. Good composition skills ability to compose a grammatically correct, concise, and accurate written response. Role: Customer Retention - Non Voice Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Service marketinglead generationsocial media marketingcustomer caredesktop computer systemsalesCRM