Solution Architecture Senior Analyst

Job description Skill required: Pursuit Services - Content management Designation: Solution Architecture Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Drafting the proposals , bid management , pricing , budgeting and negotiationOrganize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization. What are we looking for "Technical Skills: Proficient understanding of computer systems, networking basics, software applications, and troubleshooting techniques relevant to the company s products. Customer Service Skills: Excellent communication skills, ability to actively listen, and effectively explain technical concepts to customers with varying levels of technical knowledge. Problem-Solving Skills: Analytical thinking and ability to identify root causes of technical issues to find solutions. Time Management:Efficiently manage multiple customer interactions simultaneously while maintaining a high level of quality. Adaptability:Stay updated with evolving technology and adapt to changing customer needs. ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: A Technical Customer Service Specialist is responsible for providing technical support to customers by troubleshooting issues with products or services, answering questions about features and functionality, and resolving complaints related to technical aspects of a company s offerings, primarily through phone, email, or chat interactions, while maintaining a high level of customer satisfaction. Key Responsibilities:Troubleshooting:Diagnose and resolve technical issues customers encounter with software, hardware, or systems by asking probing questions, utilizing troubleshooting guides, and applying basic technical knowledge. Product Knowledge:Maintain in-depth understanding of product features, specifications, and limitations to accurately answer customer inquiries. Customer Interaction:Respond promptly to customer inquiries via phone, email, or live chat, providing clear and concise explanations to address their concerns. Escalation:Identify complex issues that require further assistance and escalate them to the appropriate technical team for resolution. Documentation:Maintain detailed records of customer interactions, including issues, solutions, and relevant details in a ticketing system. Training:Stay updated on new product releases, updates, and technical knowledge through ongoing training and self-study. Qualification Any Graduation Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills application softwarecontent managementtechnical supportcomputer systemstroubleshooting c++service operationscbusiness analysisnetworkinguser storiesjavalinuxmicrosoft windowsclient relationshipagilejiraagile methodology