Walkin Drive For Customer Support on 29th May 25 at Bangalore

Job description Greetings from Infosys BPM Ltd., We are hiring for Customer Support Voice Process for Bengaluru. Please walk-in for the interview on 29th May 2025 in Bengaluru. Note: Please carry a copy of this email to the venue. Interview details: Interview Date: 29th May 2025 Interview Time: 10 AM to 1:00 PM IST Interview Venue: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti,15th Cross 100 Feet Road, Sarakki, 1st Phase JP Nagar, Bengaluru, Karnataka - 560078 Landmark: Near Sindhoor Convention Centre Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Customer Support - Voice Process) Job Location: Bengaluru Qualification: Customer Support - Full time Graduates Experience: 1 - 2 Years Job Description: Process Executive Location: Bengaluru Employment Type: Full-Time. JOB DESCRIPTION: The role requires to handle customer service queries through calls while delivering Excellent feedback Key Responsibilities: - Provide first-level resolution to the customers - Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. - Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. - Build rapport with customers through active listening, effective communication, and attention to detail. - Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. - Document and track customer interactions and technical issues in the service management system. - Stay up-to-date with product knowledge and industry trends to provide accurate information and support. - Participate in ongoing training and upskilling programs to enhance technical and customer service skills. Must adhere and non-negotiables: Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications: Any Graduate Documents to Carry: Carry a printout your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd Role: Customer Success - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer SupportInternational Voice Process Customer ServiceCustomer CareVoice ProcessInternational VoiceVoice SupportInternational BPO