International Voice Process Analyst

Job description Purpose of the Role The Caller Analyst plays a crucial role in ensuring the accuracy and completeness of property-related data by directly contacting homeowners, HOAs, and relevant stakeholders. This position supports Rexeras mission of streamlining real estate transactions by gathering and verifying essential information related to municipal liens and property records, ultimately contributing to efficient, compliant, and timely file closures for our clients. Roles and Responsibilities Outreach: Contact homeowners and HOAs to gather current and accurate information. Information Handling: Understand business objectives and resolve HOA-related concerns. Data Collection: Document details meticulously based on conversations. System Management: Ensure all information is properly recorded in workflow systems. Quality Assurance: Maintain accuracy and completeness of records. Compliance: Follow all internal policies and standards during interactions. Reporting: Share daily/weekly call activity and insights with leadership. Teamwork: Collaborate closely with peers and support the broader team. Requirements Bachelor's degree (preferred in Public Administration, Real Estate, Finance, or related fields). Prior experience of minimum 2 years in an international process or with US property liens, counties, or cities is a plus. Fluent in English with strong verbal and written communication skills and a clear, neutral accent. Able to communicate professionally with government officials, property owners, and stakeholders. Strong organizational, research, and problem-solving abilities. Comfortable using computers, online tools, and databases for information retrieval. Highly detail-oriented with the ability to juggle multiple tasks simultaneously. Role: Customer Success Associate Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Service BPOCommunication SkillsCall Center OperationsInternational Voice processData CollectionZendeskQuality AssuranceSalesforce