Exp Cust Exp Professional

Job description KEY INDIVIDUAL ACCOUNTABILITIES: Monitor and handle P2 customer contracts for ISLC Team Be the customer contact and representative for Customer Support ( CS ) related matters within the ISLC team Interface with internal customers when necessary for problem solving and/or questions related to the P2 contract data incoming orders for spare parts and pending backlog Responsible for handling incoming rush orders, from receiving in special mailbox, to warehouse communication, until final arrival at the external customer, including updating all systems and necessary communication Act on all order issues till resolved Train, coach and provide operational support on CS related matters to other team members Take the lead in improving CS related processes and performance Monitor and act on ISLC mailbox communication Ensure timely update of Material master data in SAP Tracking of Data related to changes in P2 customer contracts & Material master data Responsible for providing regular overview and progress reports to team lead to monitor performance Responsible for up to date work process and procedure documentation for CS Responsible for providing results out of assigned additional ad-hoc tasks and quality checks Participate in team meetings and improvement projects, reporting results to team lead Participate in all trainings that are related with the day2day operations Follow safety rules & regulations Contribute to continuous performance excellence Back up team members as required per team plan and agreement Job Specifications: General High level of coordination experience and working within complex environments is preferred, with excellent communications skills and the ability to work within a Global team. Education / Qualifications Graduate in any discipline Microsoft Office - Intermediate SAP working experience essential Experience Minimum Four years of Experience in a similar role Professional Skills / Knowledge Commitment to customer satisfaction Good communication - both verbal and written Self-motivated and the ability to work independently without supervision The ability to work under pressure and make decisions A strong commitment to safety and a safe working environment Role: Technical Lead Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Trainingoperational supportWarehouseSAPSpare partsCustomer satisfactionCustomer supportMS OfficeMonitoringSupervision