Sr Cust Exp Specialist

Job description Work as part of a successful India Centre of Excellence (COE) team responsible for delivering all aspects of contract administration for the Pacific, South East Asia and India. Comply with business processes and controls in order to deliver best in class customer service and order management fulfilment. Key Deliverables Successful and timely booking and lifecycle handling of all service contracts Support Pacific, South East Asia and India Operations/Regional Admin with all required administration activities Work within guidelines of Global policies and processes Key Responsibilities Administer all aspects of Project and Services management in SFDC/ SAP Equipment schedule setup & Preventative Maintenance Service Request management Purchase Requisitioning (SAP) Validation of PO & obtain supplier acknowledgement Expedite orders via supply chain Goods receipt of orders on delivery Generation of contract renewal package for Sales/Operations Ensure good document control Invoice generation (attention to specific customer/country requirements) WO closure in SFDC Generation & booking of contract renewal opportunities Customer master data set up & management Clear concise communications with local Sales, Operations & Regional Admin Skills Eager to learn and work in a changing and fast growing environment Customer and action oriented Self motivated with good communication skills Strong team player with positive outlook Proven organisational and self-motivation abilities Ability to interact with a wide variety of customers in various countries Has a hands on approach Interpersonal skills Oral & written communication at all levels English Fluent Other Asia languages a plus Knowledge Understands how different functions within his/her own organisation interrelate to each other Understands and is familiar with the Honeywell values Understands the importance of health and safety in the workplace Knowledge of SFDC/ SAP Knowledge of Order Management process Good standard of ability with Microsoft Office applications Experience Minimum of 3 years experience in a Customer Services environment, preferably with contract administration expertise Must have completed Post Secondary education Experience working in a multi discipline team YOU MUST HAVE B.com or equivalent. Some experience in the field. WE VALUE An attention to detail A bias for action An ability to work in a team A commitment to discovering ways to improve service An ability to work with limited direction Role: Operations - Other Industry Type: Software Product Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Supply chainOrder managementService contractsInterpersonal skillsSAPSales operationsContract administrationService request managementCustomer serviceDocument control