Service Management Lead

Job description Project Role :Service Management Lead Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills :ServiceNow Good to have skills :NAMinimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead the delivery of programs, projects, or managed services.- Coordinate projects through contract management and shared service coordination.- Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow.- Strong understanding of statistical analysis and machine learning algorithms.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow.- This position is based at our Chennai office.- A 15 years full-time education is required. Qualification 15 years full time education Role: Analytics / BI Manager Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills tableauservicenowmachine learning algorithmsstatisticsdata munging pythondata analyticsnatural language processingservice managementpower bimachine learningsqlrdata sciencepredictive modelingtext mininglogistic regression