Assistant Manager - Customer Success

Job description (A) Business case studies development/ increase effectiveness of solutions Passionate to provide value to client and being creative to solve customer problems through analytics. Understand customer s stated problem statement and KPIs for operational process performance management. Develop understanding of industries and boundary conditions through client interactions, internal team discussions Facilitate use case / case study development to aid sales team in furthering sales. Monitor live projects solutions and resolve issues timely. Address additional requirements/ queries/ details from the client with guidance from functional consultants (B) Business KPIs implementation: Passionate to provide value to client and being creative to solve customer problems through analytics. Understand customer s stated problem statement and KPIs for operational process performance management. Drive implementation of the KPIs, reports, dashboards on the analytics platform Drive solution implementation and manage client interaction to facilitate solution deployment. Monitor live projects solutions and resolve issues timely. Address additional requirements/ queries/ details from the client with guidance from functional consultants Role: Customer Success Manager Industry Type: Software Product Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills UsageSalesPerformance managementDeploymentClient interactionManagementOperationsBusiness caseAnalyticsMonitoring