Team Leader || Navi Mumbai

Job description Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and read more Key Skills Skills highlighted with ‘‘ are preferred keyskills International Process Attrition ControlTeam CoachingBpo OperationsKPITeam LeadershipShrinkageSLA ManagementAhtCSATAttrition