Service Now - Business Analyst (Legal Operations)

Job description Service Now - Business Analyst (Legal Operations) Join us as a Service Now Business Analyst on our Legal Operations team in Bangalore or Delhi, India to do the best work of your career and make a profound social impact. What you ll achieve As a Business Analyst, you will be responsible for analyzing business requirements, designing solutions, and ensuring successful project delivery. Your expertise in project management will be crucial in coordinating tasks, managing timelines, and ensuring that all stakeholders are aligned throughout the project lifecycle. Key outcomes include leading efforts to ensure the highest quality of solutions are delivered to maximize value of legal work product and expertise; eliminate unnecessary redundancies; and streamline or automate handling of routine matters to increase efficiency or capacity. You will Conduct end-to-end testing of ServiceNow applications, including functional, regression, integration, and performance testing; develop comprehensive test plans and test cases based on business requirements and technical specifications. Execute test cases and document test results to ensure software quality and reliability. Collaborate closely with developers, project managers, and stakeholders to identify and resolve issues in a timely manner and partner closely with Dell IT developers and Legal s engagement managers to ensure excellence in delivering the highest quality solutions and the realization of stakeholders expected outcomes. Participate in user acceptance testing (UAT) and assist users in validating workflows and functionalities. Conduct user testing and gather feedback to continuously improve the user experience. Analyze and document business processes, workflows, and system interactions to identify areas for improvement and optimization and propose and implement solutions within the ServiceNow platform to streamline business operations and improve efficiency. Provide training and support to end users on ServiceNow applications and functionalities and coordinate project activities, track progress, and manage risks to ensure timely delivery. Apply UX design principles to create user-friendly interfaces and workflows. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements Bachelor s degree in computer science, information systems, business administration, or a related field. 5+ years relevant experience or equivalent combination of education/experience; proven experience as a Business Analyst or ServiceNow Tester in a complex IT environment. Strong understanding of ServiceNow platform capabilities, with hands-on experience with ServiceNow modules (preferably within ServiceNow s Legal Service Delivery (LSD) product). Proficiency in creating and executing test plans, test cases, and automated test scripts. Familiarity with Agile methodologies and experience working in Agile teams. Excellent analytical and problem-solving skills with a keen attention to detail and experience in user experience (UX) design and user interface (UI) design a huge plus Desirable Requirements: Effective communication skills with the ability to collaborate and build relationships across teams. Strong project management skills with a track record of successfully delivering complex projects and serviceNow certifications (such as Certified Implementation Specialist) are a plus. Application closing date: 30-May-25 Role: Business Analyst Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate Key Skills Computer scienceBusiness AnalystTest scriptsAnalyticalPerformance testingAgileTest casessoftware qualityProject deliveryUser acceptance testing