Job Description & Scope
Job description Do you love to solve problems and find better ways of getting things done Do you love asking ‘why’ about pretty much everythingAnd does it make you happy when things are perfectly aligned and standardizedCan you pick the small pieces to create a big pictureDo you have the tendency to look into the end-to-end issue rather than just focusing on an incidentIf so, then this role might be for you. Shift Timing - 12:00 PM - 09:00 PMHybrid Work ModelWork from Office Twice a week About the Role Accountable for the order processing for TR select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy. Escalate all delays to internal groups including to the senior members of the team as appropriate Accountable for meeting and maintaining defined standards for quality and productivity Manage internal customer queries and communication in a professional and service-minded manner ensuring Be a team player and ensure that internal and external customers requirements are met - attend team meetings Responsible for online Maintenance, Lapsing of subscriptions and access related issues. Support billing team in validating online invoices and portals Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times. Creating and modification of customer master data. Meet agreed volume, service and quality targets. About You, Graduate/post-graduate in related field such as commerce or accounting. Good data interpretation skills Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage Customer focused Ability to prioritize and attention to detail High aptitude for learning oriented and ability to multi-task Should possess excellent communication – written and verbal and able to work as a team Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills Should be flexible working in night shifts #LI-OE1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies glo
