System Engineer

Job description The courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution. About the Role In this opportunity as a Systems Engineer, you will: Keen to learn complex architectures and come up to speed quickly. A self learner, self-driven and able to operate with minimal supervision. Able to demonstrate ownership on accountabilities. Able to successfully communicate with business partners, management and technical team members. Proactive in raising problems and identifying solutions. Strong sense of customer service. Able to work in a highly collaborative team setting and Devops environment. Primary Responsibilities: Perform change management functions involving software deployment and server maintenance requests. Coordinate and plan changes with other technology teams involving servers within our environment. Respond and mitigate incidents as they occur within the environment. Contribute details to post incident review process. Communicate and escalate customer impacting issues according to department guidelines. Represent operations in a technical fashion to leadership and development teams. Lead projects and engagements that evolve the stability, scalability, and supportability of the Novus Services environment. Partner with development and other operations team to continue evolving our monitoring and operational procedures for the Novus Services architecture. Be a customer advocate ensuring service requests are completed and assigned with the appropriate priority within the operations teams. Update support documentation as needed as environment changes occur. About you: You’re a fit for the role of Systems Engineer if you: College degree or technical certification. Minimum of 3 to 5 years of experience in an enterprise level operation support role and Devops.. Excellent written and verbal communication skills. Strong collaboration skills. Desire to work in a fast-paced, agile based environment. SRE knowledge on skills such as AWS - (EC2, ECS, VPC, s3, RDS, AWS DevOps, Cloudformation, Lamba), Github github action, Tomcat , terraform, Datadog Familiarity of ITIL Change and Incident management processes. Familiarity with software development and QA practices (e.g. Agile) Familiarity of database and networking concepts. #LI-SS6 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in y