Senior Manager Operations

Job description Summary: This role will support the Associate Director in achieving operational targets, ensuring seamless delivery of customer commitments, driving process improvements, and fostering strong customer relationships. The role also involves coaching teams, driving profitability, and contributing to continuous business growth. Key Responsibilities: Assist in planning and achieving operational targets aligned with customer deliverables. Collaborate with the Associate Director to drive operational excellence and timely execution. Maintain strong relationships with key customer stakeholders to plan, execute, and review deliverables. Proactively engage with customers to ensure timely clearance of invoices and smooth communication. Present new solution initiatives and discuss use cases with customers to explore account mining opportunities. Evaluate the implementation of engineering initiatives in collaboration with Assistant Managers. Periodically assess operational processes and recommend modifications to improve efficiency and delivery effectiveness. Train and mentor Assistant Managers and Field Executives in areas such as reporting, customer relationship management, and preparing standardized MIS. Foster a high-performance culture focused on accountability and continuous improvement. Assist in preparing delivery budgets and monitor variances to ensure cost-effective operations. Develop and maintain customer-wise MIS reports to support management decision-making. Evaluate customer-wise profitability and drive at least two improvement initiatives per quarter. Qualifications: 10 to 15 years experience in managing large operations. Good communication skills with ability to interact with customers at senior levels. Experience in Team Building and Team Management. Some experience in Sales will be preferred. Location: Kolkata (Eastern region) Experience: 10 12 years Languages: Hindi and English are mandatory, other languages are an added advantage. Apply Location: Kolkata (Eastern region) Experience: 10 12 years Languages: Hindi and English are mandatory, other languages are an added advantage. Role: Operations Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Senior Manager OperationsMIS reportingTeam managementOperational excellenceaccount miningContinuous improvementAssociate DirectorOperationsTeam buildingCRM