Arabic Language Executive

Job description Job Title: Outbound Soft Collection Agent Shift Timing: 8:00 AM - 6:00 PM UAE Time (9-hour shift including 1-hour break) Work Days: 5-6 days per week Location: Remote (Work-from-Home) Reporting To: Operations Manager / Team Lead Job Overview We are urgently hiring 10 Outbound Soft Collection Agents with proficiency in Arabic, English (B2 level), and Hindi to support a high-priority client project. This role involves making outbound calls to remind and assist customers with pending payments in a courteous, professional manner. Key Responsibilities Conduct outbound calls for soft collection reminders in Arabic, English, and Hindi. Maintain a courteous and professional tone on all customer interactions. Record and update call outcomes and customer feedback accurately. Escalate any complex issues to the management support team as necessary. Follow pre-defined scripts and compliance guidelines. Collaborate with the team and attend regular briefings as scheduled. Requirements Languages: Must be fluent in Arabic, English (B2 or above), and Hindi. Prior experience in customer service, tele calling, or collections preferred. Strong communication and negotiation skills. Ability to multitask and maintain attention to detail. Tech-savvy; ability to use standard communication tools. Must have access to a quiet working environment. Role: Customer Service Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills OutboundUsageCollection AgentComplianceSenior ExecutiveTelecallingCustomer serviceManagement