Service Ambassador

Job description JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Service Ambassador Work Dynamics What this job involves: The Service Ambassador actively manages and coordinates the delivery of the World s Best Workplace on office floors and cafeteria floors across all Service lines; a) Is responsible for providing customer service & assisting people. b) He/she is a primary point of contact for people who are seeking information, service, & assistance. The information must be communicated effectively at all given time. c) It is the responsibility of the Service Ambassador to work with concerned teams and maintain the cleanliness, safety, and overall appearance of the assigned area. d) Inform & suggest best available options to the people in respective center & in events and guide them to the concerned teams. e) Assisting professionals with a right sized meeting room depending on room size and number of people. Key Responsibilities: Integrated Facilities Management Facilitate unassigned seating, ensure its effectiveness and allow for long term success; Build a greater sense of community and stakeholder engagement; Act as owner of the space across all stakeholder groups; Make decisions, guide behaviour, pilot adjustments and escalate issues; and Be personable and get to know individuals. Ownership and Stakeholder Management:- Act as an owner of the space across all services provided; Be personable and get to know the residents of the floor and maintain an open dialogue; Be receptive to feedback, share it and action it; Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve collaboration; Be empowered to make decisions, guide behaviour, and escalate issues; Tailor tea point experiences to audiences where appropriate as directed by the client; Look out for tailgaters or anything suspicious; Conducts observational studies and issues surveys; Collect feedback from the employees. Issue monthly summary of utilization, feedback and events; Organise events; Keep a log of initiatives - provide an opportunity for the employees to share ideas on how increase collaboration, facilitate community events (eg. informal talks, coffee break discussions, collaborative events, lunch and learn sessions in the common areas); and Maintain up to date Floor Ambassador Files (orientation, signage, etc. ) in a central repository, i. e. , SharePoint. Residence and Visitor Services : - Build a sense of community and purpose; plans events and activities to bring everybody together; Assist individuals to find a work station; Proactively reach out to visitors to prepare them for the experience (e. g. finding a seat, pull printing, headsets, drawers, etc. ); Assist team administrators with briefing of new arrivals/leavers, (hires, visitors, contingents, consultants etc. ) on how to Flex Work (distributes/collects all kit, assigns lockers and provides floor orientation); Be aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and Potentially provide concierge services above and beyond the normal course of duty. Floor Aesthetics and Organization:- Manage floor aesthetics and organization and ensure that quality of the floor does not degrade over time; Proactively address items left in communal space/pantry/mud-room and tidies up; Be the champion for clean desk policy/guidelines and works with stakeholders to actively manage; Remove any personal belongings left overnight and not cleared by