Job Description & Scope
Job description Looking for Technical Support role for Online and Mobile Banking platform, support engineer responsible will be diagnosing and troubleshoot application code. RESPONSIBILITIES Production support (Shift & Weekend Support) To resolve complex (L2) problem tickets. Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets. Knowledge to handle problem tickets of a more complex nature. Effective engagement with Country CTM/TSM for any critical issues. Ensure RCAs are performed for high severity issues. Provide timely workaround solutions for failing issue pattern which requires source code fix. Closely track of Digital Certificate expiry and timely renewal of certificates and implementation Responsible for technical support, maintenance and documenting technical specification as part of a Production Support Team. L2 & L3 support with IAD (Impact analysis Document) preparation Participate in DR activities People & Talent - Good communication skill - Good stakeholder management skills Key Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e. g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders - Customer Care Unit - Country Business - Technology Support Team - Data centre teams Other Responsibilities Embed Here for good and Group s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills and Experience JAVA / J2EE / Spring MVC, Spring Boot & Hibernate DB 2 / Oracle Linux OpenShift Tomcat Elasticsearch AppDynamics / ITRS / Grafana Qualifications Bachelor in IT / Computing or Higher. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer I
