Account Manager

Job description Company Description We are a product based company that provides comprehensive software solutions for research facilities in Universities and Institutions worldwide. Please visit www.IdeaElan.com for more information. Job Description We are looking for a proactive and tech-savvy Account Manager to join our remote team. This role requires someone with exceptional communication skills who can confidently demonstrate our SaaS product to clients, answer queries, and support them throughout their journey. The ideal candidate will be the primary point of contact for customers, ensuring they understand the product s features and value. Key responsibilities Demonstrate and explain the features of our SaaS product to potential and existing clients. Serve as the first point of contact for client queries, providing timely and effective responses. Build and maintain strong client relationships through regular communication and follow-ups. Assist customers with onboarding, troubleshooting, and ongoing usage of the platform. Collect feedback from users and coordinate with internal teams to improve the product. Document customer interactions and maintain detailed records using CRM tools. Support client retention and ensure a positive customer experience throughout. Required Experience 2-5 years of experience in customer success, client support, or account management (preferably in a SaaS environment). Excellent verbal and written communication skills in English. Strong presentation skills with the ability to explain complex technical concepts in simple terms. Technically inclined and comfortable using web-based platforms and CRM tools. Ability to work independently and manage multiple client accounts simultaneously. Self-motivated, detail-oriented, and capable of handling a fully remote work environment Working Hours This is a full-time remote position that requires availability during 3:00 PM IST - 12:00 AM IST. Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills UsageClient retentionSAASClient supportAccount managementCustomer experienceManagementTroubleshootingSoftware solutionsCRM