Customer Support Executive

Job description Responsibilities: * Manage customer queries via phone, email & chat * Maintain high CSAT scores through effective issue resolution * Collaborate with teams on process improvements * Ensure timely issue closure within SLA's Food allowance Annual bonus Provident fund Role: Customer Success - Other Industry Type: Film / Music / Entertainment Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Retention Customer RelationshipCustomer SupportSolving QueriesCustomer CareCustomer SatisfactionCustomer Management