Client Support Internship

Job description Selected intern's day-to-day responsibilities include: 1. Owning overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction 2. Establishing a trusted and strategic advisor relationship to help drive the continued value of our products and services 3. Maintaining and developing customer success strategies and best practices, as well as customer support content 4. Communicating effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learning 5. Maintaining existing customer success metrics and data as directed Other requirements Must have completed their education Must be eager and willing to learn and grow Based on performance, this internship will transition into a full-time role. Schedule: Day shift Application Question(s): Are you willing to commute to the office located at Nal Stop, Pune for this role? We work 5 days a week - Monday to Friday. Please apply only if you are okay with this. This internship comes with a PPO based on your performance. Are you okay with a full-time role post successful completion of your internship ? Education: Bachelor's (Required) Location: Pune, Maharashtra (Required) Work Location: In person Role: Technical Support - Non Voice Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Client Support Client Support managementcustomer retentioncustomer supportClient Support Internship