International Voice Process - Collections

Job description We're Hiring: International Voice Process Executive Location: Noida (On-Site) | Type: Full-Time About Provana: At Provana, we pride ourselves on our client-first approach that drives measurable ROI by enhancing process efficiency, performance, and profitability. Role Overview: International Voice Process Executive We are seeking motivated and customer-focused individuals with a minimum of 1 year of international voice process experience. If you're passionate about solving problems, love interacting with customers, and are looking to grow your career in a dynamic, supportive environment we want to hear from you! Key Responsibilities: Handle international customer queries through voice support (inbound/outbound) Deliver prompt, accurate, and courteous service to ensure high customer satisfaction Analyze customer concerns and provide timely resolutions Follow communication scripts, process workflows, and quality standards Collaborate with team members and supervisors for continuous service improvement What We are Looking For: Strong verbal communication skills in English Excellent customer service and interpersonal skills Analytical mindset with a problem-solving approach Ability to adapt to a fast-paced environment and work in rotational shifts A bachelor's degree is preferred Perks & Benefits: 8,000 monthly allowances (Transportation + Attendance) Performance-based incentives Meal facility provided on-site Career development and growth opportunities in a global organization Interested? Let's Connect! Send your updated resume to jaya.kumari@provana.com Or contact us at: +91 7303866727 Join Provana and be part of a culture that values innovation, collaboration, and continuous learning. Your next big career move starts here! Role: Customer Retention - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills International Voice Process International Call CenterUs CallingUS ProcessInbound Voice ProcessCustomer SupportExcellent Communication In EnglishInternational VoiceInternational ProcessUs Voice ProcessInternational CallingInternational BPOUK Process