It Help Desk Technician

Job description Job Title: IT Help Desk Engineer Company: Scigno Hub Private Limited Location: [Insert Location] Job Type: Full-time Experience: 13 years Department: IT Support / Technical Services Reporting To: IT Manager / IT Lead About Scigno Hub Private Limited Scigno Hub is a forward-thinking technology and innovation company dedicated to delivering cutting-edge solutions across digital platforms. We foster a collaborative environment where talent, creativity, and curiosity thrive. Join us to be part of a team that empowers businesses through technology. Job Summary We are looking for a skilled and customer-focused IT Help Desk Engineer to provide technical support to internal users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations. You will be the first point of contact for all IT-related queries and play a key role in maintaining our IT infrastructure. Key Responsibilities Provide first-level technical support for hardware, software, and network-related issues. Respond to support tickets via email, phone, or help desk system in a timely and professional manner. Install, configure, and troubleshoot operating systems and applications (Windows/macOS/Linux). Set up and maintain user accounts, access rights, and security permissions using Active Directory or Azure AD. Perform routine system monitoring and maintenance. Support video conferencing and remote access tools. Maintain documentation of issues and resolutions for future reference. Escalate complex issues to higher-level IT support when necessary. Ensure compliance with company IT policies and security standards. Required Skills & Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. 1–3 years of experience in an IT support/help desk role. Proficiency with Windows and macOS environments. Working knowledge of networking concepts (TCP/IP, DNS, DHCP). Familiarity with help desk/ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow). Hands-on experience with system administration tools and remote support platforms. Strong troubleshooting, analytical, and diagnostic skills. Excellent written and verbal communication. Ability to work independently and collaboratively. Preferred Qualifications CompTIA A+, Network+, or similar certifications. ITIL Foundation Certification. Experience in supporting cloud-based tools like Microsoft 365 and Google Workspace. Why Join Us? Dynamic work environment with growth opportunities. Exposure to diverse technologies and modern tools. Work with a passionate and experienced team. Competitive salary and employee benefits. Role: IT Support - Other Industry Type: Pharmaceutical & Life Sciences Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills IT Helpdesk IT SupportSystem SupportTroubleshootingOperating SystemsOutlook ConfigurationDesktop SupportHelpdeskIT Service DeskHelp Desk OperationsTechnical HelpdeskTicketing ToolsTechnical SupportNetwork TroubleshootingHardware Troubleshooting