BizOps Engineer II

Job description Our Purpose Title and Summary BizOps Engineer II Job Description Summary Overview: The Mastercard BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. -Are you a born problem solver who loves to figure out how something works -Are you a CI/CD geek who loves all things automation -Do you have a low tolerance for manual work and look to automate everything you can Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. This position will cover the Alerting Monitoring, Capacity Management, CI-CD, Agile, Production Support using SRE principles, ITIL practices like Incident Management, Change Management, Problem Management, and Eliminating toil through Automation best practices to deliver on a great customer experience delight. Encompassing a suite of platforms and applications varying from the latest and greatest technologies, there is enough variety here to keep any technologist sharp. MasterCards support teams are globally based and this position will be responsible for tying them together into a cohesive, agile and responsive unit that sets a world class standard for operational performance. Role: Contributes significantly to the engineering strategy for all platforms across multiple application suite and to the production support response strategy by identifying and developing platform improvement and process improvement opportunities. Troubleshoots applications and implements fixes to decrease time to resolution and minimize dependency on advanced vendor support. Minimizes application development costs by providing guidance and leadership to application development teams and ensuring sound execution throughout the system development life cycle. Mentors staff and provides assistance to team members as needed. Maintains skills consistent with the technology roadmap and implements tasks leveraging new technologies as needed. Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources Qualifications : BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, and software design. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to help debug and optimize code and automate routine tasks. We support many different stakeholders. Experien