Associate Transactions & Processing

Job description This position is responsible for reviewing loan documents, obtaining defeasance process approval, calculating fees and penalties, and completing defeasance request. Create and disseminate various production and quality reports on a daily and monthly basis. Responsibilities: Preparing Defeasance Quotes involving Yield Maintenance calculations using Discounted cash flow techniques and interest calculations, cash action forms and escrow disbursements. Review moderately complex loan servicing documentation language and modifications. Support servicing commercial real estate, constructions loans and problem loans. Identify ways to improve loan processing within established procedures. Perform routine administrative, transactional, operational, and customer support tasks. Adherence to the SLAs Productivity, Turn-around time and accuracy. Timely completion of trainings and staying updated on all process updates. Receive direction from supervisors and escalate non-routine client concerns to experienced individuals. Interact with stakeholders to respond to the raised concerns as well as determine the appropriate course of action. Flexibility towards work on different processes/assignments and ability to work independently. Coordinate and reconcile all loan advances and payments with internal record system and member banks. Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. Exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements. Required Qualifications: University Masters/bachelors degree in business or related discipline. 2+ Years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training and education. Certifications in Commercial Mortgage Servicing is an added advantage. Strong verbal and written communication skills are crucial for engaging with candidates and hiring managers. Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting. Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands. Strong work ethic and a sense of urgency. Skilled in managing sensitive information while upholding privacy. Handling workload and special projects efficiently. Ability to work both independently and within a team environment. Role: Customer Service Industry Type: Financial Services Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills LoansAdministrationloan servicingCash flowCustomer supportManagementOperationsServicingService qualitycommercial real estate