Telecaller - Education Wing

Job description Telecaller Education Wing Client Connector | Demo Setter | Lead Follow-Up Specialist You are Not Just a Caller. You are the First Step in Every Campus Upgrade. This is not a scripted job. This is a communication role. You are the first voice that school decision-makers hear from Arham. Your clarity, tone, and consistency determine whether a lead converts into a qualified demo or disappears from the funnel. You will handle warm leads from Kerala and other Malayalam-speaking regions, explain Arhams offerings, and book targeted demo appointments for the Education Wing. Youll coordinate with the BDM, STL, and Intern to ensure smooth transitions from conversation to demo. What’s in it for You? You’ll master the art of B2B communication with school principals and trustees. You’ll directly influence demo volume and sales momentum for your team You’ll learn how to manage leads, CRM, and follow-up systems with precision. You’ll build the confidence to grow into Inside Sales, Client Success, or Outreach Strategy roles. You’ll be the voice behind Arham’s credibility in one of its fastest-growing markets. Your Core Responsibilities: Zone 1: Lead Calling & Pitch Execution Call warm leads passed by the Research or Marketing teams Speak fluently in Malayalam with school heads, IT admins, or trust members Explain Arham’s full offering based on school type and decision-maker role Ask smart questions to qualify interest and readiness for a demo Book high-potential demo slots and coordinate time availability with the team Zone 2: WhatsApp & Inbound Lead Handling Engage inbound leads coming via WhatsApp, website, or campaign referrals Share brochures, pitch decks, explainer videos, or product links Convert inbound interest into booked demo appointments Maintain professional tone in all message-based communications Capture lead interest stage accurately before handing off to STL or BDM Zone 3: Demo Coordination & Transition Management Confirm booked demos and share reminders via WhatsApp or phone calls Update the team about client expectations or decision-maker presence Track confirmed demos to ensure BDM or Executive attendance Reassign rescheduled demos and notify relevant team members immediately Ensure clean, hand-off-ready transition from call to field Zone 4: CRM Updates & Lead Status Hygiene Log every call outcome: Demo Booked, Not Interested, Follow-Up Needed Add notes that help BDMs personalize their pitch (e.g., school size, board, infra status) Maintain daily call count, status breakdown, and lead tracker compliance Flag duplicates, stale leads, or invalid numbers for cleanup Use lead tags correctly: CBSE, PU College, Budget less than 10L, etc. Zone 5: Structured Follow-Up Discipline Follow 3-day, 7-day, and 14-day follow-up cycles with leads not yet converted Keep track of response patterns and adjust timing based on school behavior Reconnect with cold leads from previous months and attempt revival Maintain a personal rhythm of polite, persistent, and timely follow-ups Share feedback on common objections or trust delays to STL Zone 6: Communication Quality & Professionalism Maintain a calm, confident, and clear voice tone during every call Adjust language depending on whether speaking to a principal or coordinator Avoid over-pitching — focus on simplicity, clarity, and demo value Never send unclear or unstructured messages on WhatsApp Represent Arham with respect, warmth, and confidence Zone 7: Collaboration with Team & Outreach Teams Sync with the STL on demo slots, lead quality, and follow-up gaps Share weekly updates on demo bookings, lead conversion rate, and blockers Raise alerts for high-interest leads needing urgent BDM involvement Support the Intern with tagging, lead hygiene, and CRM status Stay responsive on Discord, WhatsApp, and internal dashboards Zone 8: Ownership Mindset & Daily Rhythm Hit daily lead calling and demo booking targets without reminders Own your follow-ups — don’t leave them to STL or BDM Solve small scheduling issues on your own — don’t over-dep