Walk-In Drive- Customer Service Agent - DAZN - Hyderabad - 2nd June

Job description Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally, working in a 24x7 environment in our Hyderabad office. You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZNs reputation as the number one live sport destination. Get in touch with us to find out more! As a Customer Service Agent, youll have the opportunity to: Build your customer service skills by being a first point of contact for DAZN customers o Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills Complete our customer service training programme Gain broader business experience by working with multiple global teams Work on DAZN’s customer retention strategy to Provide valuable feedback to improve the customer experience Build data and performance skills by ensuring KPI and SLA adherence Be part of an inclusive and dynamic customer service team Own customer issues You’ll be set up for success if you have: Business level English (C1) Previous work experience in a customer service environment Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc Strong focus on quality and ambition to deliver world class customer service experience for sports fans Ability to troubleshoot customer queries such as streaming, payment and technical issues Teamwork and willingness to adapt to DAZN processes Excellent oral and written communication skills NOTE: Do not reapply if you attended any interviews in the past 6 months Role: Customer Service Industry Type: Internet (OTT) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer ServicechatDual ChatChat Process Communication SkillsEmailNon Voice ProcessChat SupportConcurrency PatternsEmail Process