Job Description & Scope
Job description Role & responsibilities Manage and oversee the operational activities of the corporate travel department, ensuring smooth and efficient service delivery. Utilize GDS software (Galileo/Amadeus) to handle air ticketing for domestic travel. Build and maintain relationships with corporate clients, understanding their travel needs, and providing personalized service. Coordinate and book flights, accommodations, and other travel arrangements according to client preferences and budgetary constraints. Ensure compliance with corporate travel policies and negotiate favorable rates with airlines, hotels, and other travel suppliers. Stay updated on industry trends, airline regulations, and travel-related technology to provide the most up-to-date information to clients. Handle and resolve any issues or complaints related to travel bookings, ensuring customer satisfaction and retention. Collaborate with the finance department to manage billing, invoicing, and financial reporting for corporate travel accounts. Monitor and analyze travel data and expenses, identifying cost-saving opportunities and providing reports to management. Train and mentor team members, ensuring their professional development and adherence to company standards. Develop and maintain strong relationships with travel suppliers, negotiating contracts and ensuring the best possible service for clients. Preferred candidate profile Bachelor's degree in Tourism, or a related field. Proven experience in corporate travel management, with a strong focus on air ticketing using GDS software (Galileo/Amadeus). In-depth knowledge of domestic travel booking processes, including flight, hotel, and car rental reservations. Excellent customer service skills and the ability to handle corporate clients' travel needs with professionalism and efficiency. Strong negotiation and relationship-building skills to secure favorable rates and services from travel suppliers. Proficient in using travel-related technology and online booking platforms. Attention to detail and the ability to multitask in a fast-paced environment. Strong organizational and time management skills to meet client deadlines and manage team schedules. Excellent communication and interpersonal skills to effectively collaborate with clients, team members, and travel suppliers. Leadership qualities with the ability to motivate and guide a team. Proficiency in MS Office suite and travel management software. Knowledge of travel industry regulations, including airline policies, travel advisories, and safety protocols. Ability to adapt to changing travel trends and technologies. Role: Operations Manager Industry Type: Travel & Tourism Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Air Ticketing Domestic TicketingReservationAirlinesTravel ProcessGDSIATATicket BookingGalileoCorporate Travel ManagementAmadeusClient Handling
