Customer Care Executive (Inside Sales)

Job description Job Title: Inside Sales & Customer Care Executive Healthcare Location: Gurugram Employment Type: Full-time Experience: 1-3 years (Preferred in healthcare, tele-sales, or customer service) Key Responsibilities: Inside Sales: Engage with potential customers via calls, emails, and chats to promote healthcare services/products. Convert inbound and outbound leads into sales opportunities. Follow up with prospects to drive conversions and meet sales targets. Customer Care: Handle customer inquiries, concerns, and feedback with professionalism. Assist patients with appointment scheduling, service information, and billing queries. Ensure a smooth customer experience by coordinating with internal teams. Relationship Management: Build and maintain strong relationships with existing and potential customers. Provide after-sales support and follow-up to ensure customer satisfaction. Reporting & Coordination: Maintain records of customer interactions and sales using CRM tools. Provide insights and feedback to improve sales strategies and customer experience. Required Skills & Qualifications: Bachelor's degree (preferred in business, healthcare, or related fields). 1-3 years of experience in inside sales, customer service, or telemarketing (healthcare experience preferred). Excellent communication and interpersonal skills. Ability to handle customer queries with empathy and professionalism. Proficiency in CRM software, MS Office, and digital communication tools. Strong sales and negotiation skills with a results-driven approach. Role: Customer Retention - Voice / Blended Industry Type: Pharmaceutical & Life Sciences Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Communication SkillsCustomer ServiceProblem SolvingSolving QueriesCustomer Handling Customer Management