Service Delivery Ops Associate Manager

Job description Skill required: Payroll - Payroll Process Design Designation: Service Delivery Ops Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years About Accenture What would you do The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing service delivery across Asia/EMEA or the US region. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and integrity.Primary Responsibilities / Accountabilities:Should have a minimum of 9+ years of in-depth experience/knowledge in Payroll for any country i.e. US, UK, Europe, India, etc.Should have a minimum of 7 years of experience in managing a team and client key stakeholders.Understand and adhere to Data Protection Criteria.Should have Payroll legislative understanding and knowledge, e.g., US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in the USA, State reciprocal agreements in the USA, etc.Should have a good understanding of Payroll Controls/Checks to ensure Payroll is 100% accurate, i.e., Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc.Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be an added advantage.Participate in the establishment and development of the operation, leveraging previous (Payroll outsourcing) experience to provide a differentiated service to the clientInitiate, design, and implement business process excellence improvements.Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency, etc.).Demonstrate, and seek to deepen, an awareness of business/industry issues and drivers.Make decisions to improve the operation of the assigned service line and contribute to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads, and client management.Can act as SME What are we looking for Functional Competencies:Excellent organizational & prioritization skills.Multi-cultural awareness.Excellent English Language communication skills.Business Case Development.Business Operations Management.Business Process Design.Business Process Implementation.Operations Management.Problem Solving.Process Architecture.Quality Management.Service Quality Management.Excellent Business Excellence knowledge.Team Player.Excellent Customer Service skills.Education Qualification:Bachelors degree (Any discipline).Experience:Should have a minimum of 9+ years of in-depth experience/knowledge in Payroll for any country i.e. US, UK, Europe, India, etc.Should have a minimum of 7 years of experience in managing a team and client key stakeholders.Should have prior Team Handling experience (minimum 5 years).Skills / Knowledge:Should have Payroll legislative understanding and knowledge, e.g., US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in the USA, State reciprocal agreements in the USA, etc.Should have a good understanding of Payroll Controls/Checks to ensure Payroll is 100% accurate, i.e., Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc.Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be an added advantage.Payroll certification would be a plus.Strong MS Office and Excel skills.Proficient with Operational Excellence Practices Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typic