Principal delivery manager

Job description Grade F - Office/ CoreResponsible for contributing to strategy and assisting with planning and governance for service management / process management (depending on specialism), managing related operating practices, providing expertise to ensure performance optimization and implementation of relevant standards, communicating with a range of stakeholders and providing highly advanced knowledge and advice to support wider business goals. Specialisms: Service Management; Process Management. Entity: Technology IT&S Group Job Description: Does the person manage a team? Yes, this person will lead a cross-functional squad of product and software engineering team members You will work with At bp, you will work with a team dedicated to delivering the future of mobility, energy, and services for our customers globally through innovative business models and service platforms. You will collaborate with colleagues who serve millions of customers at over 20,000 fuel sites and convenience stores worldwide, as well as a rapidly growing network of electric vehicle charging points. You will work in the Technology team, which partners with a set of regional convenience retail businesses across from all over the world to support and develop a compelling portfolio of technology products, platforms & services. Together, you will differentiate customer experiences and deliver breakthrough business value. Let me tell you about the role As Principal Delivery Manager - Marketing, you will be accountable for highly skilled cross-functional teams that are running and developing a technology portfolio of digital products, platforms and services that are designed to improve customer experience across bp. You will run the technology teams responsible for delivering a global suite of consumer marketing technology solutions, both to improve the consumer experience and deliver capabilities required to underpin mature marketing strategies. You will partner with the Global Marketing function to help them achieve the goal of improving footfall and spend of mobility & convenience goods by deploying innovative marketing and consumer engagement strategies. Your teams in Technology will be responsible for: Improving Digital CX: Running & enhancing B2C digital channels, including bps mobile app, BPme, and any technology capabilities that underpin global loyalty programs and marketing initiatives - web platforms, loyalty systems, marketing technology. API Development: APIs that provide data and capabilities within marketing & loyalty platforms to both digital channels and in support of executing marketing initiatives. Customer Insights & Execution: a suite of marketing tools for consumer segmentation, campaign management, and execution, ensuring effective B2C marketing strategies. Framework and Platform Development: common frameworks and platforms (Digital Channels, Martech, Loyalty Platform) to facilitate new features and enhance consumer engagement across various regions. What you will deliver Technology & Program Delivery: Oversee projects involving the development and implementation of products, platforms, and business processes to achieve desired business outcomes. Create and manage roadmaps, schedules, and budgets. Act as the main liaison between stakeholders, development teams, and business units globally dispersed, at various levels within and outside of bp. Incorporate Agile frameworks to align and track project progress, resolve dependencies, and ensure continuous delivery of value. Data-driven decision-making: Monitor a product, platform, or services health and key performance characteristics to increase performance, ensure compliance, and optimize operation. Champion transparency across bp by showcasing work in progress, elevating metrics and seeking regular feedback from internal collaborators and users. Resource and vendor management: Strategically manage internal teams, external suppliers, and technology partners to balance capacity and ensure efficient delivery without compromising quality. Financial management: Oversee budget pla