Team Lead, Customer Advocacy

Job description Role & responsibilities Lead, mentor, and develop a team of Customer Advocacy Specialists. Set performance goals, monitor KPIs, and conduct regular feedback sessions. Serve as a point of escalation for complex or sensitive customer issues. Build and maintain strong relationships with key accounts to promote long-term loyalty. Identify opportunities to improve customer journeys and support processes. Implement tools and systems that streamline communication and engagement. Create and maintain documentation for customer interaction best practices. Prerequisities Bachelor's degree in Business, Marketing, Communications, or a related field. 5+ years of experience in Customer Success, Support, or Advocacy, with team handling experience. Excellent communication, interpersonal, and conflict resolution skills. Strong analytical mindset with a focus on data-driven decision-making. Role: Customer Success - Other Industry Type: Insurance Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Team Handling Customer AdvocacyShrinkage