Customer Care Executive

Job description Handling Inquiries: Responding to customer questions, providing information, and offering solutions via phone, email, chat, or social media. Issue Resolution: Addressing and resolving customer complaints or concerns promptly and professionally. Building Relationships: Establishing a positive rapport with customers and fostering long-term relationships. Customer Feedback: Gathering and analyzing customer feedback to identify areas for improvement in products and services. Upselling/Cross-selling: Identifying opportunities to increase sales by recommending additional products or services. Collaboration: Working with other teams, such as technical support or sales, to resolve complex issues. Record Keeping: Maintaining accurate records of customer interactions and transactions in a CRM system. Policy Adherence: Following company policies and procedures when handling customer requests and issues. Continuous Improvement: Striving to improve customer service skills and knowledge through training programs. Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills TrainingCustomer Care ExecutiveSalesSocial mediaIssue resolutionCustomer serviceCustomer complaintsContinuous improvementTechnical supportCRM