Associate - Guest Relations

Job description ASTER DM HEALTHCARE LIMITED is looking for Associate - Guest Relations to join our dynamic team and embark on a rewarding career journey. Review arrival lists to welcome guests Attend to special guests (e. g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e. g. area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e. g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Record information in the logbook daily Ensure compliance with health and quality standards Role: Guest Services Industry Type: Medical Services / Hospital Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate PG: Any Postgraduate Key Skills Guest relations