Walk in For F2F interview For Associate role -Domestic Process

Job description Customer Interaction: Manage inbound and outbound customer queries via phone, email, and chat, ensuring timely and accurate responses. Order Management: Assist customers with placing, modifying, or cancelling orders, and provide updates on delivery status. Issue Resolution: Address and resolve customer complaints, concerns, and feedback promptly and professionally. Collaboration: Work closely with internal teams, including operations and logistics, to ensure smooth order fulfilment and customer satisfaction. Data Management: Maintain accurate and up-to-date customer records in the system, ensuring data integrity and confidentiality. Feedback Collection: Gather customer feedback to identify areas for service improvement and contribute to quality enhancement initiatives. Performance Metrics: Meet or exceed performance targets related to response time, resolution time, customer satisfaction, and quality assurance Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Blended ProcessNon VoiceEmail ProcessChat Process