Customer Support Executive

Job description Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide updates on shipment status, delivery schedules, and order tracking. Resolve issues related to delays, damages, or lost shipments by coordinating with internal teams and external partners. Assist customers with order modifications, cancellations, or special requests. Maintain accurate records of customer interactions and transactions. Collaborate with logistics, warehouse, and transportation teams to ensure customer needs are met. Identify recurring issues and suggest process improvements to enhance customer satisfaction. Support administrative tasks related to customer accounts and logistics documentation. Qualifications: Proven experience in customer service, preferably in the logistics, transportation, or supply chain industry. Strong communication skills, both written and verbal. Ability to handle multiple customer requests efficiently and professionally. Problem-solving mindset with attention to detail. Familiarity with logistics software or shipment tracking systems is a plus. Ability to work under pressure and adapt to changing priorities. Proficiency in MS Office and CRM tools. Role: Customer Success - Other Industry Type: Courier / Logistics (Logistics Tech) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: B.A in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Domestic BPO Domestic Voice ProcessInbound CallsVoice ProcessOutbound Calling