CRM Helpdesk Executive

Job description Role & responsibilities Job Summary: The Centralised CRM Helpdesk Executive at Khazana Jewellery will act as the first point of contact for customers across all regions, delivering prompt and personalized assistance. The role involves handling inbound and outbound calls, managing cases, Opportunities and leads through Salesforce, and building customer engagement through lifecycle-based communications. Key Responsibilities: 1. Case Handling and Routing in Salesforce 2. Lead Management from DTH (Direct-to-Home) Activities 3. Opportunity Follow-Up 4. Birthday and Anniversary Calls 5. Inbound and Outbound Calls Preferred candidate profile Graduate in any stream. 1 to 3 years of experience in customer service or CRM support roles (retail/jewellery domain preferred). Familiarity with Salesforce (Service Cloud/Sales Cloud) and cloud telephony systems is advantageous. Mandatory: Tamil, Telugu, Kannada, and English (Speak) Multilingual proficiency is essential to handle customers across southern India Role: Customer Engagement Industry Type: Gems & Jewellery Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Lead GenerationInbound CallsSalesforce CRMOutbound Calling