Telecaller

Job description Job Summary: We are seeking a motivated and results-driven Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential and existing customers, handling inbound queries, and providing information about products/services. A successful telecaller must be persuasive, confident, and able to build rapport quickly. Key Responsibilities: Make outbound calls to prospective customers to generate leads or sales. Answer incoming calls and resolve customer queries or complaints. Explain the company s products/services to potential customers. Maintain accurate records of calls, customer interactions, and feedback. Follow up with customers to ensure satisfaction or collect required information. Achieve daily/weekly/monthly targets as set by the supervisor. Work collaboratively with the sales and customer service teams. Requirements: High school diploma or equivalent; bachelor s degree is a plus. Proven experience as a telecaller or similar customer service/sales role preferred. Excellent communication skills in [mention required languages, e.g., English, Hindi, etc.]. Strong interpersonal and negotiation skills. Ability to handle rejection and remain confident. Familiarity with CRM software and telephony systems is a plus. Ability to work independently and in a team. Job Type: Full Time Job Location: Kolkata- Salt Lake Sec-V Role: Customer Success Associate Industry Type: NGO / Social Services / Industry Associations Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills SECSupervisorOutboundLead generationTelephonyService salesCustomer serviceCRM