Customer Relationship Manager

Job description Roles and Responsibilities Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention. Handle customer queries and concerns via phone calls, emails, or chats with empathy and professionalism. Maintain accurate records of all interactions using Google Sheets. Resolve issues promptly and efficiently to maintain a positive reputation for the company. Collaborate with internal teams to resolve complex customer complaints and improve overall service quality. Desired Candidate Profile Strong verbal communication skills for effective phone conversations. Excellent written communication skills for email writing and report preparation. Role: Customer Service Industry Type: Medical Devices & Equipment Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Good Comm Skills Customer RelationshipCustomer ServiceWritten CommunicationEmail WritingExcel Reporting