Manager, Information Systems

Job description Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Manager, Information Systems - Veeva Service Delivery What you will do Let s do this. Let s change the world. In this vital role you will responsible for leading the team to support and maintain the Amgen Veeva Vault Platform. The role will be involved in defining Amgen s Veeva Vault Platform support strategy, guiding technology decisions, and ensuring timely service is deliver to the Amgen Veeva Vault platform users and their issues are resolved. The ideal candidate will have a consistent record of leadership in technology-driven environments, leading technology platforms, digital transformation initiatives, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational critical initiatives, develop a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Roles & Responsibilities: Develop and maintain the enterprise Veeva Vault Platform support strategy, ensuring alignment with business objectives. Responsible for fostering platform reliability. Identify and mitigate architectural risks, ensuring that the platform is scalable, secure, and resilient Maintain knowledge base of Veeva issues, including principles, standards, user guides, and models Drive continuous improvement in the architecture by seeing opportunities for innovation and efficiency Work with collaborators to gather and analyze requirements, ensuring that solutions meet both business and technical needs Accountable for designing and building customizations & configurations on the Platform as per the business needs including, creating custom objects, fields, workflows and SDKs Responsible for strategizing Platform Integrations while adhering to consistent integration standards and patterns, designing integration workflows, building connectors, centralizing build & run and implementing consistent DevOps model for integrations Perform impact assessments, clearly define AS-IS and TO-BE states, and recommend platform upgrades in accordance with the new features and functionalities released by Veeva Design platform architecture that can scale to meet growing business needs and performance demands Develop and maintain logical, physical, and conceptual data models to support business needs Establish and implement data standards, governance policies, and best practices What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree with 4 - 6 years of experience in Computer Science, IT or related field OR Bachelor s degree with 6 - 8 years of experience in Computer Science, IT or related field OR Diploma with 10 - 12 years of experience in Computer Science, IT or related field Must-Have Skills: Solid understanding of Veeva Vault Platform and Veeva Vaults Experience with system integration technologies like Mulesoft, Databr