Executive - Soft Service Operations

Job description Role & responsibilities A Operations manager is responsible to maintain healthy relations with the building management team and with coordination to resolve if any issues. Regular property inspections and concerns to pass on to operations. Following the budget is given by management. Making sure of minimum energy consumption on a daily basis. He/she must be able to build a good rapport with the customers and greet the customers when they enter the office overall building a strong relationship with the customers. Handle customer requests promptly It is the duty of the Operations Manager to keep a record on people who have come to the office. Maintain records of their queries /feedback. Maintain adequate stocks of office supplies. He/She is entirely responsible for up keeping the allotted floor or site. On a daily basis, she/he should take regular rounds in the property and if any concern should report to the responsible department. Keep up the workflow of the internal client working area. Attend regular meeting coordinated by the Business Centre. Self-Supervisor to discuss the situation for improvement. Ensure appearance, hygiene, courtesy, and telephone manners are in good order. Organizing events and management. Customer relations He/She is often responsible for customer support answering questions however they come in (phone, e-mail, and direct) and managing any online feedback forums such as Get Satisfaction pages. Communications/marketing strategy He/She is responsible for creating strategic marketing/communications plans to provide direction for the companys public-facing communications. Updating ongoing events. Business development He/She can also be responsible for business development and sales. Preferred candidate profile Hotel Management degree preferred Strong verbal and written communications Exceptional public speaking skills Exceptional organizational and multitasking skills Passion and understanding for entrepreneurial communities Mindset open to new and innovative solutions Role: Facility Management - Other Industry Type: Real Estate (Co-working) Department: Administration & Facilities Employment Type: Full Time, Permanent Role Category: Facility Management Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Hotel ManagementSoft ServiceGuest House Management HousekeepingHospitalityAdministration ManagementHKFacility AdministrationHousekeeping ManagementCafeteria ManagementSoft ServicesProperty ManagementFacility ServicesFacility Management