Technical Associate – Product Support

Job description Helping customers solve technical issues with Zeta Interactive Product Applications. Answering questions from customers about the features and capabilities of our Zeta Application products. Developing customer-facing documentation on using certain features on needed basis. Communicating customer needs and wishes to our development and engineering staff. Shift Timings: Night Shift (EST & PST) Education: (2023, 2024 Pass outs) BTech (CSE / IT) with Min 70% BSC (MSCS / MPCS) with Min 80% Must have Skills: Functional Skills and Experiences Problem solving and debugging skills Good interpersonal and communication skills Flexible in working outside of core business hours at short-notice Should have excellent written and verbal communication skills Technical Skills (Basics): MySQL/Oracle database knowledge on Linux Operating system Web technologies & Networking Good To Have: Experience with DSPs is a plus. Knowledge on programmatic ecosystem. Personal Qualities: Strong customer service and support focus with a desire to deliver a high-quality service Self-motivated and highly professional with ability to lead and take ownership and responsibility Ability to multi-task, work under pressure and to tight deadlines A desire to learn and improve skills and knowledge Fast learner, energetic and enthusiastic Adaptable and flexible to business demands Positive can-do attitude Team player Soft spoken, work oriented, conscientious. Good decision making and problem-solving skills. Friendly, reliable, positive and acts appropriately and proactively. Role: Network (Support) Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Product Support Oracle databaseMySQLcustomer serviceLinux Operating systemcustomer support