Technical Support Specialist

Job description JOB RESPONSIBILITIES: Engage with customers and ensure maximum uptime of Labsystems products. Ownership of Installation and service calls and follow it up through resolution. Keep accurate records of communication with customers. Resolve customer complaints remotely/onsite within the shortest time. Get timely feedback from customers and ensure customer satisfaction. Maintain records through CRM and improve Turn Around Time Adhere to Quality Management System procedures and maintaining the Audit documents Supporting regulatory team on instrument related registration documents Maintain organization product knowledge and support continuous improvement efforts. Complete all assigned and required training satisfactorily Perform additional tasks as assigned by Supervisor Requirements: Minimum 5 years of Work Experience in the IVD field providing the Customer Support Preferably Biomedical Engineering with Robotic automated systems handling experience International Exposure to the Training Programmes. Good Proficiency in English spoken and written Working Knowledge for Maintaining the Customer Service Databases and Tools (CRM) Awareness of Industrys latest technology trends and applications Strong trouble-shooting and interpersonal skills Role: Service Engineer Industry Type: Medical Devices & Equipment Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: After Sales Service & Repair Education UG: B.Tech/B.E. in Biomedical Key Skills Skills highlighted with ‘‘ are preferred keyskills NS2400NBS Communication SkillsTechnical SupportInternational Technical SupportHPLC