Job Description & Scope
Job description The platforms form the technological backbone of a bank, focusing on supporting, managing, and optimizing the banks internal IT infrastructure, operations, and security. They are essential for the seamless functioning of all digital and operational aspects of the bank, ensuring that services are delivered efficiently and securely. Engineering Leads are responsible for providing engineering leadership to steer platform architecture and solution in alignment to WRB architectural guidelines. The appointed individual is expected to be associated with Interaction Solution Hive covering multiple applications which offer SMS, Email and Notification Hub Capability. This is an engineering role with a broad scope, it will require them to co-create and own the technology solution and delivery within the individual WRB Hives. The role holder is expected to co-creation of the technology solution in alignment of technology road which is built in close consultation with the business, architecture and other associated teams eg Risk Management, Enterprise Technology, Functions, etc Engineering Lead is expected to prioritize the needs of the squads and empower them to deliver Hive s priorities. Key Responsibilities SOLUTION ARCHITECTURE ENGINEERING EXCELLENCE: Design robust API-driven microservices solutions for Customer Messaging Platform catering to SMS, Push Notification and Email; ensuring scalability, security, and compliance. Define end-to-end solution architecture for Customer Messaging Platform, ensuring alignment with business and regulatory requirements. Collaborate with Hive Lead, Product Owners, and Domain Architect to translate business requirements into scalable and maintainable technology solutions. Support business in the backlog refinement and rationalization through a technical lens. Manage and mitigate technical risks in the delivery. Ensure seamless integration of digital journeys within the bank. Conduct performance optimization and implement best practices to enhance reliability and scalability. STRATEGY : Develop and execute a technology strategy that is aligned with Wealth Retail Banking (WRB) and Technology and Operations (TTO) goal and objectives. Responsible for overseeing multiple squads and ensuring that the mission / vision of these squads align towards a common client journey. Provide thought leadership to the wider technology community (via technology papers, blogs, industry seminars, forums, etc) Responsible for executing the Hives product vision together with the Hive Lead. Responsible for working with the Hive Lead, Engineering Leads and Architect to communicate and execute the Technology vision and roadmap for the Hive. Demonstrate ability and skills to convince business stakeholders around technology solutions. Manage and build strong relationships with key stakeholders: Hive Lead, Product Management / Product Ownership, Delivery Team, Group Process owners and Functional Partners including Risk, CFCC, HR, Finance, Legal, GIA. GOVERNANCE, SECURITY AND COMPLIANCE: Identify and implement security controls by collaborating with Security teams. Ensure adherence to regulatory compliance, risk mitigation and governance policies. Conduct Security impact assessments to mitigate potential risks throughout the delivery lifecycle. Ensure adherence to enterprise technology standards and best practices in system design and implementation. COLLABORATION AND ALIGNMENT: Work Closely with Product Owners, and Chapters to define and implement Solutions. Provide technical leadership and mentorship to development teams, ensuring high-quality software delivery. Collaborate with cross-functional teams for successful implementation and deployment of interaction solutions. Actively participate in Solution reviews and architectural governance forums. INNOVATION CONTINUOUS IMPROVEMENT: Stay updated on emerging technologies in interactive banking space. Foster a culture of innovation by driving modernization initiatives and continuous improvement strategies. Align technical solutions with the organization long-te
