Customer Support Representative

Job description Job Title: CS Agent Aramya is a size-inclusive women's ethnic wear brand committed to delivering comfortable, stylish, and beautiful daily wear at affordable prices. With $9 million in funding from Z47, Accel, and marquee angel investors, we are expanding rapidly, driven by in-house designing, manufacturing, and deep customer insights. Our exponential growth in the past few quarters reflects the love our customers have for the brand, and were excited to accelerate this journey further. To support this growth, we’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences. Expectations: Respond promptly and accurately to customer queries via phone calls, chats, and other communication channels. Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation. Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience. Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding. Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise. Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues. Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight. An Ideal candidate MUST have: Experience in a Customer Service role in a D2C e-commerce company, preferably with women customers. A functional laptop and mobile. Strong interpersonal and communication skills - English & Hindi is a must. Any extra language is a bonus. Comfortable with technology: Shopify, Google Sheets, Task Management tool. Proficiency at suggestive selling and converting negative customer experiences to positive ones. Salary: Up to 25,000/month Location: It’s a remote opportunity Type: Contractual Role: Customer Success Associate Industry Type: Textile & Apparel (Fashion) Department: Customer Success, Service & Operations Employment Type: Full Time, Temporary/Contractual Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer ServiceCustomer CareVoice ProcessChat Process Communication SkillsCustomer SupportCustomer Handling