Specialist, Correspondence

Job description The Specialist, Correspondence will work with multiple teams within Ocwen, focusing on the coordination required to support Ocwen loan servicing for borrower s correspondence. The Associate will work with various management and internal teams in the fulfillment of daily tasks, analysis, documentation, and testing responsibilities. The Associate will play a key role in operations, performing reconciliation, building control and analytical reports and working with multiple internal customers and build relationships. To be able to work with IT support team for various application changes related to letters. JOB FUNCTIONS AND RESPONSIBILITIES Help monitor and track business unit s response to inquiries, working with various teams to provide timely and thorough responses on root cause analysis, data and other requested information. Creating/automating reports using advanced MS Excel. Assisting management in fulfilling audit requests and remediation actions for various auditing entities as needed. Perform daily, weekly and monthly reconciliation of volume sent by business unit verses that at the print vendors. Drafting various reports for the higher management as per schedule. Other duties as assigned EDUCATION / EXPERIENCE Any graduate with 2-4 years of Experience in working with Mortgage industry. Good Communication Skills is a must Customer centric/focused. Should have strong interpersonal skills and the ability to do multi-task. Should be able to analyze basic data/reports and provide synopsis/summary of process performance Ability to meet deadlines and prioritize critical issues Proficient with Microsoft Word, Excel, Outlook. WORK SCHEDULE OR TRAVEL REQUIREMENTS Should be willing to work night shifts and flexible to another shift (as an when needed) Role: Operations - Other Industry Type: Financial Services Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills remediationRoot cause analysisloan servicingInterpersonal skillsExcelAnalyticalReconciliationManagementmicrosoftAuditing