Helpdesk Coordinator

Job description Good in communication, Excel, email writing, team player. Handle customer calls, data entry, follow-ups, spare tracking, escalation, docs for ISO. Allocate calls, guide engineers. Knowledge of computer spares, brands, specs, costs a must. Role: Service Delivery - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Service Delivery Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Strong coordinationgood in communicationEmail writingtrackingMS excel rapport buildingWordand escalation skills requiredteam playerunderstand computer fundamental spares. Good to handle people- engineers.