Customer Service Executive Freshers/Exp

Job description Roles and responsibilities- Resolve International customer queries. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Requirements and skills Proven customer support experience or experience as a Client Service Representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Perks and benefits One side cab For Any Further Query Contact :- 7738138011 - Diya Kaur Email ID:- ankita.mengu@techmahindra.com Role: Customer Success, Service & Operations - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Good Communication In EnglishInternational Voice Process Bpo Customer ServiceBpo Voice