Customer Service Executive

Job description Job Opportunity at Capita Position: Customer Service Executive Blended (Voice & Chat) Domain: UK-based Logistics Location: Vikhroli (W), Mumbai Work Mode: Work from Office Shift: UK Shifts (2 Rotational Offs) Key Responsibilities: Handle customer interactions via voice, chat, and email Resolve logistics-related queries efficiently Maintain high levels of customer satisfaction Adhere to process guidelines and quality standards Eligibility Criteria: Qualification: HSC/ Graduate Fresher or Experience Skills: Excellent communication skills, customer-centric approach, adaptability to UK shift timings Salary: Based on last drawn salary Contact Person - Vaishnavi - 7304687873 Walk-in Venue: Capita India Pvt. Ltd. Plant No. 6, Godrej & Boyce Compound Pirojshah Nagar, LBS Marg Vikhroli (W), Mumbai - 400079 Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Voice Process Blended ProcessInbound ProcessCustomer ServiceInternational Call CenterInternational Chat ProcessVoice SupportChat ProcessInbound Voice ProcessInternational ProcessWeb ChatVoiceUK ProcessInternational BPO